Welcome to Hindusthan Bank Customer Support
We are committed to providing you with the best banking experience. Whether you have a question, need assistance, or want to share feedback, we are here to help you.
We are here to help — every day, every step of the way.
Whether you have a question about your account, need help with a transaction, or want to know more about our products — our support team is always within reach.
Customer Care
Our team is available Mon-Sat, 9:30 AM to 5:30 PM. Calls are free from all mobile and landline networks across India.
Email Us
We respond to all email queries within 7 working days.
Visit Our Branch
Get personalized assistance by visiting any of our branches across the region.
Find BranchOnline Support Form
Submit a specific inquiry and our team will get back to you within 24-48 hours.
Submit RequestFrequently Asked Questions
Find quick answers to common questions about accounts, digital banking, and more.
View FAQsLost or Stolen Card?
Report immediately to block your card by calling our helpline at 1800 200 6600.
Report NowDigital Banking Assistance
Mobile & Internet Banking
Get help with registration, troubleshooting login issues, and understanding transaction limits.
ATM & Card Services
For issues related to ATM transactions, card activation, or replacement, visit our Card Services section.
Security Tips
Learn best practices for safe online banking and protecting your account from unauthorized access.
Contact Us
Head Office Address
Horizon Tower, Behind Marathi Vidnyan Parishad, Opp. ATI, Chunabhatti, Mumbai - 400 022
Phone Number
022 3501 3800
Raise a Complaint
We take every customer concern seriously. If you have experienced an issue with any of our products or services, we encourage you to raise a formal complaint so we can resolve it promptly.
- Contact Your Branch
Visit or call your home branch and speak to the Branch Manager. Most queries and complaints are resolved at the branch level within 7 days.
- Write to Us
If your complaint is not resolved at the branch level, write to us at support@hindusthan.bank.in. Please include your account number, contact details, and a clear description of your complaint.
We will acknowledge your complaint within 1 working day and provide a resolution within 14 working days.
- Escalate to the Grievance Officer
If you remain unsatisfied with the resolution provided, you may escalate your complaint to our designated Grievance Officer. See Grievance Redressal Process for details.
Report Fraud or Unauthorised Transaction
If you suspect fraudulent activity on your account or have noticed an unauthorised transaction, please act immediately.
- Block Your Card Immediately
If your debit card has been compromised, block it instantly by calling our helpline at 1800 200 6600.
- Report the Transaction
Call our helpline immediately and report the unauthorised transaction. Please have your account number and transaction details ready.
- Submit a Written Complaint
Visit your home branch or email support@hindusthan.bank.in with full details of the fraudulent transaction - including date, amount, and nature of the transaction.
- File a Police Complaint
For significant fraud, we strongly recommend filing a complaint with your local police station and sharing the FIR copy with the Bank.
Important: Hindusthan Bank will never ask for your password, OTP, PIN, or full card number through any communication channel - phone, email, or SMS. If you receive such a request, do not respond and report it to us immediately.
Grievance Redressal Process
At Hindusthan Bank, we are committed to resolving every customer grievance fairly, transparently, and within a reasonable timeframe.
- Tier 1 - Branch Level (Within 7 Working Days)
All complaints are first addressed at the branch level by the Branch Manager. Resolution is provided within 7 working days of the complaint being raised.
- Tier 2 - Grievance Officer (14 Working Days)
If the complaint is not resolved at the branch level, or if you are unsatisfied with the resolution provided, you may escalate to our designated Grievance Officer:
- Grievance Officer Name: Jeevan Vilas Salunkhe
- Designation: Nodal Officer
- Email: jeevansalunkhe@hindusthan.bank.in
- Address: Horizon Tower, Behind Marathi Vidnyan Parishad, Opp. ATI, Chunabhatti, Mumbai - 400 022
- Response Time: 14 working days
- Tier 3 - Banking Ombudsman (3 to 30 Days)
If your complaint remains unresolved after 30 days of being raised with the Grievance Officer, or if you are dissatisfied with the resolution, you may approach the RBI Banking Ombudsman.
- Authority: RBI Banking Ombudsman - Maharashtra
- Response Time: 3 to 30 days
- Website: cms.rbi.org.in
- Phone: 14448
- About: The Banking Ombudsman Scheme is a free and independent dispute resolution mechanism provided by the Reserve Bank of India.
Escalation Matrix
For your reference, here is the complete escalation path for any unresolved complaint:
| Level | Contact | Response Time |
|---|---|---|
| Level 1 | Branch Manager - Home Branch | 7 Working Days |
| Level 2 | Grievance Officer - Head Office | 14 Working Days |
| Level 3 | RBI Banking Ombudsman | 3 to 30 Days |
We strongly encourage customers to exhaust all internal resolution channels before approaching the Banking Ombudsman. Our Grievance Officer resolves the majority of escalated complaints within the stipulated timeframe.