Terms & Conditions

Effective Date: 01st April 2026

1. Introduction

   These Terms & Conditions ("Terms") govern your use of the website, products, and services offered by The Hindusthan Co-op. Bank Ltd. ("the Bank", "we", "us", or "our"). By accessing our website, opening an account, availing any product or service, or transacting with the Bank in any capacity, you agree to be bound by these Terms in their entirety.

   Please read these Terms carefully before proceeding. If you do not agree with any part of these Terms, we request that you discontinue use of our website and services immediately. These Terms are to be read in conjunction with the Bank's Privacy Policy and any product-specific terms and conditions applicable to the services you avail.

   The Bank reserves the right to update these Terms at any time. Continued use of our website or services after any such update constitutes acceptance of the revised Terms.

2. Website Usage Terms
   1. Permitted Use

      This website is made available for personal and non-commercial use only. You may access and browse the website for informational purposes, download content for personal reference, and use the services made available through the website in accordance with these Terms.

   2. Prohibited Use

      You agree not to use this website for any unlawful, fraudulent, or unauthorised purpose. Prohibited activities include but are not limited to:

      • Attempting to gain unauthorised access to any part of the website or its underlying systems
      • Introducing viruses, malware, or any other harmful code
      • Scraping, crawling, or harvesting data from the website without prior written permission
      • Impersonating any person or entity
      • Using the website in any manner that could damage, disable, or impair its functionality
   3. Accuracy of Information

      While the Bank makes every effort to ensure that the information published on this website is accurate and up to date, we do not warrant the completeness, accuracy, or timeliness of any content. Product features, interest rates, charges, and eligibility criteria are subject to change without prior notice. For the most current information, please contact your nearest Hindusthan Bank branch.

   4. Third-Party Links

      This website may contain links to third-party websites for your convenience. The Bank does not endorse, control, or take responsibility for the content, privacy practices, or services of any third-party website. Accessing third-party links is entirely at your own risk.

3. Account Opening & Operations
   1. Eligibility

      Account opening at Hindusthan Bank is subject to the eligibility criteria prescribed by the Bank and the Reserve Bank of India from time to time. The Bank reserves the right to accept or decline any account opening application at its sole discretion, without being required to provide reasons for such a decision.

   2. KYC Compliance

      All account holders are required to complete the Know Your Customer (KYC) process as mandated by the RBI and the Prevention of Money Laundering Act (PMLA). The Bank reserves the right to freeze, restrict, or close any account that fails to comply with KYC requirements within the stipulated timeframe.

   3. Account Operations

      Account holders are responsible for maintaining the confidentiality of their account credentials, PIN, password, and any other security information. The Bank shall not be liable for any loss or damage arising from unauthorised access to an account resulting from the account holder's failure to maintain the confidentiality of their credentials.

   4. Joint Accounts

      Joint accounts are subject to the mode of operation agreed upon at the time of account opening — either/or survivor, former/survivor, or jointly. Any change to the mode of operation must be submitted in writing and signed by all account holders.

   5. Nomination

      Account holders are strongly encouraged to register a nominee at the time of account opening. Nomination can be added, changed, or cancelled at any time during the life of the account by submitting the prescribed form at the Bank's branch.

4. Deposits & Withdrawals
   1. Deposits

      All deposits made to the Bank are governed by the terms applicable to the specific deposit product — Savings Account, Current Account, Fixed Deposit, Recurring Deposit, or any other scheme. Interest rates applicable to deposits are subject to change at the Bank's discretion and in accordance with RBI guidelines. The rate applicable to a term deposit is locked at the time of booking and remains unchanged for the tenure of that deposit.

   2. Withdrawals

      Withdrawals from savings and current accounts are subject to the minimum balance requirements and transaction limits prescribed by the Bank from time to time. Premature withdrawal of term deposits is permitted subject to applicable penal interest as per the Bank's prevailing policy.

   3. DICGC Insurance

      Deposits held with Hindusthan Bank are insured under the Deposit Insurance and Credit Guarantee Corporation (DICGC) scheme up to a maximum of Rs. 5,00,000 per depositor per bank, as per the provisions of the DICGC Act. This insurance covers all deposits held across all branches of the Bank in the same capacity and right.

   4. Dormant Accounts

      Accounts with no customer-initiated transactions for a period of 2 years will be classified as dormant in accordance with RBI guidelines. The Bank will notify account holders before classifying an account as dormant. Reactivation of a dormant account requires the account holder to visit the branch in person with valid identity proof.

5. Loans & Credit Facilities
   1. Loan Eligibility & Sanction

      All loan applications are subject to the Bank's credit assessment process, internal policies, and RBI guidelines. Submission of a loan application does not guarantee sanction. The Bank reserves the right to approve, modify, or reject any loan application at its sole discretion.

   2. Interest Rates & Charges

      Interest rates applicable to loan products are communicated at the time of sanction and confirmed in the Loan Sanction Letter. Fixed rate loans are not subject to revision during the tenure. Floating rate loans, where offered, are subject to revision in accordance with the Bank's base rate or benchmark rate policy.

   3. Repayment

      Borrowers are required to repay their loans in accordance with the repayment schedule confirmed in the Loan Agreement. Failure to make timely repayments may result in penal interest charges, adverse credit reporting, and recovery proceedings as permitted under applicable law.

   4. Prepayment

      Prepayment or foreclosure of loans is permitted subject to the prepayment terms specified in the Loan Agreement. The Bank's prepayment policy is disclosed at the time of loan sanction and forms part of the Loan Agreement.

   5. Security & Collateral

      Where a loan is secured by collateral — including but not limited to property, gold, government securities, or fixed deposits — the Bank holds a charge over the pledged asset until full and final repayment. The collateral is released and relevant documents returned upon complete settlement of the loan and all associated charges.

   6. Default & Recovery

      In the event of default, the Bank reserves the right to initiate recovery proceedings including but not limited to invocation of security, legal action, and reporting to credit bureaus in accordance with RBI guidelines and applicable law.

6. Digital Banking & Online Services
   1. Availability

      The Bank's digital banking services — including internet banking, mobile banking, NEFT, RTGS and IMPS — are provided as a convenience to customers. The Bank does not warrant uninterrupted or error-free availability of these services and shall not be liable for any loss arising from temporary unavailability due to maintenance, technical failure, or circumstances beyond the Bank's control.

   2. Security Responsibilities

      Customers using digital banking services are responsible for maintaining the security of their login credentials, OTPs, PINs, and devices. The Bank will never ask for your password, OTP, or full card details through any communication channel. Any disclosure of such information to a third party is entirely at the customer's risk.

   3. Transaction Authentication

      All digital transactions are authenticated through the Bank's prescribed security protocols. Once a transaction is authenticated and processed, it cannot be reversed except in accordance with the Bank's dispute resolution process and applicable RBI guidelines on failed and erroneous transactions.

   4. Fraudulent Transactions

      Customers are required to report any suspected fraudulent transactions or unauthorised access to their accounts immediately by calling the Bank's helpline or visiting the nearest branch. The Bank's liability in cases of reported fraud is governed by RBI guidelines on customer liability in unauthorised electronic banking transactions.

7. Intellectual Property

   All content published on this website — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the intellectual property of The Hindusthan Co-op. Bank Ltd. or its content providers and is protected under applicable intellectual property laws.

   You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this website without the prior written consent of the Bank. Unauthorised use of any content from this website may constitute an infringement of the Bank's intellectual property rights and may be subject to legal action.

   The Bank's name, logo, and all related marks are registered trademarks of The Hindusthan Co-op. Bank Ltd. Nothing on this website shall be construed as granting any licence or right to use any trademark without the prior written consent of the Bank.

8. Limitation of Liability

   To the fullest extent permitted by applicable law, The Hindusthan Co-op. Bank Ltd. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our website, products, or services — including but not limited to loss of data, loss of revenue, or loss of business opportunity.

   The Bank's total liability to any customer for any claim arising out of or in connection with these Terms shall not exceed the value of the specific transaction or service that gave rise to the claim.

   Nothing in these Terms shall exclude or limit the Bank's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

9. Governing Law & Jurisdiction

   These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms — including disputes relating to their validity, interpretation, performance, or termination — shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

   Where disputes are eligible for resolution under the RBI Banking Ombudsman Scheme, customers are encouraged to exhaust the Bank's internal grievance redressal mechanism before approaching the Ombudsman.

10. Amendments to Terms

    The Bank reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. All amendments will be effective from the date of publication on the Bank's website. It is your responsibility to review these Terms periodically.

    Material changes to these Terms will be communicated through a prominent notice on the website and, where appropriate, through direct communication to registered customers. Your continued use of our website or services after the effective date of any amendment constitutes your acceptance of the revised Terms.

11. Termination of Services

    The Bank reserves the right to suspend, restrict, or terminate your access to any product, service, or digital platform at any time — with or without notice — in the following circumstances:

    • Breach of these Terms or any product-specific terms
    • Failure to comply with KYC or regulatory requirements
    • Suspected fraudulent, illegal, or abusive activity
    • Court order or direction from a regulatory authority
    • Any other reason the Bank deems necessary to protect its interests or those of its customers

    Termination of services does not absolve the customer of any outstanding obligations to the Bank — including repayment of loans, settlement of dues, or fulfilment of any contractual commitment entered into prior to termination.

12. Contact Us

    For any queries, clarifications, or concerns regarding these Terms & Conditions, please contact us at:

    • The Hindusthan Co-op. Bank Ltd.
    • Head Office: Horizon Tower, Behind Marathi Vidnyan Parishad, Opp. ATI, Chunabhatti, Mumbai - 400 022
    • Toll-Free: 1800 200 6600
    • Email: support@hindusthan.bank.in
    • Working Hours: Monday to Saturday, 10:00 AM to 5:30 PM